Job Summary: To provide the best customer service possible in a positive and professional manner, by providing clinics with information on promotions, pricing, product updates, answers to questions and speedy resolution of their concerns and problems. Provide the same quality of service to internal customers by supporting their efforts which will ultimately enhance the quality of service and relationship Midwest Veterinary has with its clients.
Essential Job Functions:
Take orders for products over the phone from clinics, field sales representatives and manufacture representatives and enter them into the system. Heavy outbound calls to clinics in an effort to solicit orders and provide information related to new products and promotions.
Be the “go-to” person for Equine questions from ISR’s in the branch as well as OSR’s. Initiate equine training with Manufactures and/or training directives from the Equine Manager. Works closely with Equine Manager to roll out promotions, spiffs and other programs to the team. Watch and achieve monthly branch equine goals as assigned.
Resolve unique demands to include: problem solving, completion of paperwork for credits, call tags, price quotes, special orders, address change requests and sales blitz tallies. Read, understand and organize mail, fax and emails and listen to voice mail correspondence received from internal and external customers as they relate to products, promotions and procedures.
Develop and facilitate monthly educational training for branch ISRs addressing equine-related topics. Prepare and distribute weekly email communication to branch ISR team addressing progress toward equine vendor goals, core products, and promotions.
Complete research as a result of clinic inquiries and fax or mail product information as requested.
Perform other duties as assigned.
Job Requirements & Qualifications:
Must be able to perform each essential function satisfactorily
High school diploma or equivalency is required.
A minimum of one year experience within the equine veterinary industry is preferred
A minimum of one year of experience within customer service or phone sales preferred
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
Strong listening skills and verbal communication skills including ability to demonstrate diplomacy and professionalism
Strong organizational skills
Ability to work accurately with highly detailed information
Basic computer skills to include data entry
Mental & Physical Demands:
Attention to detail to assure accuracy of orders
Fast pace of work to meet frequent deadlines
Regular interaction with people
Potential for stress related to a typical customer service problem resolution process
Continuous and sometimes rapid use of hands for writing and computer keyboard
Continuous use of a computer monitor requiring close vision
Continuous use of a telephone – listening and speaking skills
Ability to work at a desk throughout the day
Ability to attend off-site meetings which may require air travel
Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.
Equipment Used: Regular use of office equipment including computer keyboard and terminal, telephone, fax, and copier.
Work Environment: Work is typically performed in an office environment, as well as a warehouse environment which include a relatively temperature controlled climate where moderate heat, cold and humidity may be experienced. Moderate exposure to dust and dirt may also be expected. Some travel may be required for training meetings with Manufacturers or Corporate office. Work will typically be performed Monday through Friday. Working more than 40 hours per workweek may be required.
Salary/Benefits: We offer competitive pay and a comprehensive benefits package including Medical and Dental insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days and regular events like holiday contests, cookouts, and employee appreciation celebrations.
About Us: Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.
Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please visit our Careers page atwww.midwestvet.net/about/careers.
About Midwest Veterinary Supply
Midwest Veterinary Supply is a family and employee owned, full-line distributor, providing products and services to over 10,000 clinics, with next day service in 35 states! We proudly represent virtually every major manufacturer in the Veterinary industry.
Established in 1961, Midwest Veterinary Supply has grown to seven branch locations: Minnesota, Iowa, Wisconsin, Indiana, Pennsylvania, Texas, and Nevada, along with a call center in Maryland.
Our broad range of services include: biologicals, pharmaceuticals, equipment, instruments, practice support, in-clinic training, and much more.
We're committed to both the profitability of veterinary practices AND veterinary excellence. Our expertise, integrity and devotion to animal health, make us a supplier the industry can count on today… and tomorrow