Animal Kind Veterinary Hospital is seeking an experienced Hospital Administrator to join our team!
Animal Kind Veterinary Hospital was founded by Dr. Mark Gibson in 1990 as a house-call practice for pets. The original office was based in his home in Brooklyn. Dr. Gibson saw a need for pet owners to have a veterinarian come to their homes to provide examinations, vaccinations, and treatment.
In April 1991, the practice expanded to its own building and moved to 7th Avenue and 13th Street, in Park Slope. Then in May 1995, Animal Kind moved to a state-of-the-art facility at our current location. We now have more than 60 employees here to help our clients and patients.
ANIMAL KIND?S MISSION
To provide high-quality pet health and wellness services to assist our patients in living a longer, happier, and healthier life. To provide our clients with access to leading-edge products, services, and authoritative educational content focusing on enhancing the human?animal bond.
OUR PROFESSIONAL VETERINARY AFFILIATIONS
We are members of AVMA (American Veterinary Medical Association), AAFP (American Association of Feline Practitioners), NYSVMA (New York State Veterinary Medicine Association), and NYCVMA (New York City Veterinary Medical Association).
The Hospital Administrator is a leader and an integral member of the veterinary hospital management team. The Hospital Administrator partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor's degree in business or related degree is required, Master's degree is preferred.
3-5 years of experience in a administrative role, including customer service experience.
Certified Veterinary Practice Management (CVPM) preferred.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.