BreedAbove in Ann Arbor, Michigan is looking for a talented Pet Resort Manager to join our team.
Our ideal candidate has excellent customer service and team building skills, expertise managing dog daycare groups, and experience coaching employees, leading a team and managing facilities and finances. This position supports the General Resort Manager. Competitive salary and benefits offered.
BreedAbove launched in September of 2011 offering high quality services and we?ve been growing ever since.
Safety is the #1 mission in everything we do at BreedAbove. From the Pet Salon and Spa to the DayStay Program to the NightStay Hotel Suites, BreedAbove provides excellency in leadership, staff, and facility design to create the highest quality dog services ever established in the industry. Located on Ann Arbor?s popular West Sid, we are conveniently located close to I94 and just 1.5 miles from downtown Ann Arbor.
BreedAbove is focused on providing 100% quality and customer service. We look at each dog as an individual and cater to each dog?s needs. Let us know how we can help you with your furry kids!
For more information, please visit http://www.breedabove.com.
The Resort Manager is a leader and an integral member of the Resort management team. The Resort Manager supports the General Manager to provide a safe and profitable operation by driving revenue and managing costs while creating a positive resort culture based on teamwork, high quality guest care and exceptional customer service.All resort leadership participates in daily operations as needed to support staff and business.
Job Duties and Responsibilities
Leadership and Planning
Supports managing labor costs to budget.
Helps establish and achieve goals for the resort and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Develops and implements resort policies with General Manager.Resort Manger will have a strong focus on accuracy throughout the resort.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Manages customer service staff.
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Oversees client follow-up procedures, including reminders and call backs.
Ensure all clients are billed properly and all billing issues are handled promptly
Reconciles daily cash and monitors the petty cash.
Manages inventory and oversees the semi-annual inventory process.
Implements the NVA Incentive Bonus Plan to meet resort goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Understands dog behavior and positive reinforcement techniques.
Customer service and marketing techniques.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and industry software knowledge preferred).
The ability to delegate responsibility and achieve results with resort team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the resort.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
2-4 years? experience in a Manager role.
2-4 years customer service experience.
Experience in a pet resort, retail hospitality business or veterinary hospital setting in positions of increased responsibility preferred.
Possess a valid driver?s license and proof of insurance.
Access to reliable transportation.
Flexible schedule with the ability to work 5 days, many weekends and holidays. We serve our furry guests every day, all year long.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.