Position Summary Overview: Technicians are primarily responsible for outpatient, surgical and pharmacy services for our patients, in coordination and under direction of the veterinarians.
General Purpose: Animal husbandry; client/patient service.
- Must partner with doctor team to ensure the well being of all patients.
- Must partner with CCS team to ensure effective and timely appointments, admittance, and discharges.
- Must address client questions and issues to ensure effective and timely resolutions whether in person or over the telephone.
- Take patient history and document in patient’s file.
- Perform suture removals and nail trims.
- Express anal sacs.
- Properly implant microchips and test their functionality
- Draw blood; perform cystocentesis; in-house urinalysis; perform ear swabs/flushes.
- Draw and administer vaccines and other medications.
- Perform in-house lab tests consisting of CBC, chemistries and electrolytes as well as in-house snap tests.
- Fill/refill prescriptions; verify refills are available; determine if tests are needed before refilling prescriptions.
- Take radiological images of pets, both dental and regular images.
- Monitor pets under anesthesia.
- Assist doctors with procedures.
- Call clients (client callbacks for post-surgery, post-outpatient, etc.).
- Take client calls.
- Educate clients about nutrition, vaccines, and preventive care.
- Properly fill out report cards and patient records.
- Provide accurate and timely treatment plans.
- Create accurate and timely invoices.
- Answer client questions regarding treatment plan and invoice line items and/or charges.
- Restock office supplies and products in the exam rooms, tech hallway, treatment, surgical, specials, and pharmacy areas.
- Clean, disinfect and organize treatment, surgery, specials, exam rooms, and cages in accordance with the daily check lists.
- Clean, disinfect and organize all areas of hospital in accordance with daily check lists.
- *Clean surgical instruments by hand and/or ultrasonic cleaner. Pack and autoclave instruments.
- Understand the mechanics and application of standards of asepsis.
- Maintain IV catheters so fluids flow freely; flush and clean as needed.
- Monitor and maintain urinary-collection bags. Record urine production on charts.
- Administer IV, IM, SQ, and oral medications.
- Provide IV and SQ fluid therapy to patients. Maintain aseptic conditions. Understand the different types of fluids and additives used in the practice. Calculate, add, and administer medications through fluids. Calculate and administer proper fluid flow rates to patients.
- Monitor, adjust, and maintain IV infusion pumps.
- Administer routine enemas.
- Apply wound dressings and treatments. Maintain a clean site. Understand the applications for wet, dry, and wet-to-dry dressings.
- Provide medical grooming, including medicated baths, dips, and mat removal.
- Identify a patient’s level of pain and possible causes of pain, and understand the medications and methods used to control pain.
- Provide basic life support, including CPR, airway maintenance, and oxygen therapy.
- Monitor changes in patients’ conditions. Alert doctors to significant changes.
- Follow isolation procedures.
- Accurately assess patients’ temperatures, pulse rates, and respiratory rates.
- Commitment to practice values.
- Follow OSHA standards. Be able to find Material Safety Data Sheets quickly.
- Other duties and tasks as assigned.
Essential Skills and Experience:
- Deliver compassionate nursing care.
- Follow through on tasks.
- Remain calm under pressure and emergency situations.
- Ability to organize and manage multiple priorities.
- Client service experience.
- Strong client/patient orientated demeanor.
- Excellent interpersonal and communication skills.
- Strong team player.
- Basic computer proficiency.