The Houston SPCA provides the most comprehensive array of animal adoption, shelter, rescue, rehabilitation and other programs and services in the Gulf Coast area. The Houston SPCA helps more than 40,000 animals each year, including dogs and cats, horses and farm animals, native wildlife and exotic species.
In order to advance our mission and meet the increasing demand for our services, the Houston SPCA developed a comprehensive master facilities plan, that when fully implemented will double the Houston SPCA’s housing capacity and enable us to treat and rehabilitate more severely medically compromised animals, ultimately resulting in more adoptions and more native wildlife releases. In the summer of 2018, we will complete the first phase of construction of the master plan, which was funded through a $25 million capital campaign effort that concluded in 2017. The space includes a new adoption center, wildlife center, education center and other facilities that are essential. Built in 1994, the 38,000 square foot building that houses what will soon be the Houston SPCA’s former adoption center also serves as our veterinary hospital. Since our adoption and humane education programs will be located in new facilities, the Houston SPCA will use all of the space in the original building to build a state-of-the-art veterinary medical center. The new building will meet the criteria established by the American Animal Hospital Association – the gold standard for animal hospitals. It will exponentially increase the amount of space dedicated to triage, surgery, treatment, and rehabilitation.
This position is responsible for oversight of the daily operations of the Houston SPCA, including but not limited to animal care, client care, cruelty investigations, veterinary services, ambulance and rescue services, facilities and maintenance, while serving as a strategic leader reporting to the President. The operational responsibilities include a departmental budget of more than $8.5m and 95 staff.
Essential Functions of the Position:
Direct and oversee medical services, animal care centers, rescue and investigations, animal behavior program, transfers and foster program, adoptions and facilities and maintenance to ensure they meet the principles and objectives of the organization.
Assure the proper implementation and administration of all policies, procedures, and programs and coordinates this through the other members of the leadership team.
Serve as primary contact with law enforcement and supervise the Precinct 1 sergeants, as part of the cruelty investigations program. Appear in court and provide testimony as necessary.
Serve as primary contact for the Texas A&M University’s College of Veterinary Medicine and Biomedical Sciences Shelter Medicine and Animal Welfare program. Through this unique partnership, the Houston SPCA serves as a teaching hospital for the university. All fourth-year veterinary students at Texas A&M are required to participate in a two-week, graded rotation on the Houston SPCA campus.
Teach, train, and assist operational managers in their professional relationship with employees and other management staff.
Ensure all operational employees meet or exceed the expectations of the organization and are aligned to the mission.
This position ensures all levels of the Animal Welfare team have trust in one another; listen to one another; develop a cross-functional team based approach; solve problems as a team; provide recognition for jobs well done; give clear directions in key results areas, measurements, and goals; provide skill based training to their employees as well as coaching, feedback, and encouragement.
Diagnose and develop viable solutions to solve problems and meet cross-functional organizational goals.
Is the driving force of change and the standard bearer in helping develop the organizational culture.
Establish and maintain an effective information and communication exchange with all areas of the organization. Ensure the accuracy of the shelter management database.
Act as a liaison to other professional organizations within the industry.
Interact with the general public, providing information concerning the work of the organization and handling complaints and issues as necessary.
Review the departmental budget and set standards for strategic goals and objectives of the animal welfare department.
Serve as a steward of the organization’s resources, ensuring that all resources are utilized properly, legally and ethically.
Ensure compliance with all regulatory, security and operational standards and practices related to animal welfare; ensure all licenses and governmental documents are current.
Work closely with the President and Board of Directors as it pertains to operational performance of the organization.
Promote collaborative relationships between departments; provide leadership with conflict resolution and ensure that all staff members perform in a manner that is consistent with organizational policies, procedures and best practices associated with their respective disciplines.
Protect all confidential information, including donors, clients, animals and internal communications.
Ensure a positive public image at all times for the organization.
Perform other duties as assigned or required.
Knowledge, skill and abilities needed to perform the essential functions of this position:
Passion for the mission of the Houston SPCA.
Bachelor’s degree in related field (e.g. operations or administration) with a minimum of 7-10 years of management experience (preferably at the Director level); non-profit administration and management experience a plus. MBA is preferred.
CAWA (Certified Animal Welfare Administrator) is highly preferred.
Able to obtain a private investigations license and a status of manager for the investigators.
Proficiency in Microsoft Office Suite, Shelter management software knowledge a plus.
Must possess working knowledge of regulatory and statue areas pertaining to shelter management.
Ability to function independently, manage multiple projects and meet deadlines.
Demonstrate a high level of problem-solving skills and the ability to make critical decisions and to learn and quickly adapt to changes in programs and procedures.
Ability to establish and maintain effective working relationships, build consensus and strategic partnerships with internal and external stakeholders and demonstrate a high level of interpersonal savvy and influence with vendors, suppliers, contractors, prospects and related concerns.
Must represent the Houston SPCA in a professional manner in all situations with the public, volunteers and staff.
Exceptional communication skills, including written, oral, interpersonal and presentation skills.
Ability to handle press inquiries, media interviews and act as organization spokesperson when necessary.
Be insurable under Houston SPCA auto policy.
Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; able to lift up to 25 pounds. Able to endure moderate (office) to high (shelter) noise level and exposure to animals.
Able to work a flexible schedule including weekend and evening shifts.
This job description is not designed to encompass all activities, duties or responsibilities that are required of the individual. Other duties than those listed herein may be assigned.
About Houston SPCA
The Houston SPCA, founded in 1924, is Houston's first and largest animal protection organization and shelter. Our mission is to promote commitment to and respect for all animals and free them from suffering, abuse and exploitation. The Houston SPCA is a private, non-profit charity, funded entirely by donations, which receives no funding from the Government, United Way or national animal groups.