Community Animal Hospital located in Stevens Point, WI is seeking an experienced Multi-Site Veterinary Hospital Manager!
We are looking for someone who is energetic, friendly and can help bring our hospitals to the next level. This position will manage both Community Animal & Stevens Point Animal Hospitals, therefore multi-site experience is preferred. The successful candidate should be familiar with the financial aspects of a business; including but not limited to profit and loss statements, budgeting, cutting costs, labor, scheduling, etc. Experience with direct personnel management is a must, including hiring, training and developing staff.
If you’re creative, consider yourself a leader and have great communication skills, we want to hear from you!
Community Animal Hospital is a full-service veterinary medical facility that has been in the community since 1967. Our professional and courteous staff seek to provide the best possible medical, surgical, and dental care for our highly-valued patients. We care about our patients and our community. We are seeking an individual who is passionate about giving the best care to every patient and seeks comradery with fellow co-workers.
Stevens Point is a college town, about 26,717 people live here. If you enjoy the outdoors, we have many great recreation areas where you can bike, hike or swim. If you have a hobby Stevens Point most likely has your club. About 30 minutes north of us is Wausau known for Rib Mountain state park, Granite Peak ski hill, great shopping and the Grand Theater which brings in Broadway shows.
VETERINARY HOSPITAL MANAGER
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.